About Us
Cranky Concierge was founded by Brett Snyder, a proud airline dork and author of the award-winning consumer air travel blog The Cranky Flier. Brett became the youngest known travel agent at the age of 12, so he has been helping solve travel problems for well over half his life.
Brett has worked at US Airways, America West, Eos, and United at various points in his career, so he understands how the business works from the inside. Even though he worked at headquarters and not at the airport, his favorite memories involve his near weekly volunteering stints helping out at the airport when he was at America West.
For years, Brett has helped his family and friends to get out of sticky situations while traveling. He has finally decided to start helping the public. Brett has developed a network of airline dorks, each of whom has been trained to provide excellent customer service to you.
If you're not dealing with Brett directly and you ever have any problems, please contact him directly at brett@crankyconcierge.com.